Machine Assistance

In case you need assistance with your Nespresso® Professional machine, choose the model of your machine below and let us guide you through assistance videos.

Select your machine

Operating during COVID-19?

Download our printable poster designed to provide guidance around making a safe cup of coffee.

Zenius Range

Maintenance 

Descaling your machine

Directions for using your machine

How to install a filter

Gemini Range

Maintenance 

Directions for use

Descaling

How to use milk

Momento Range

Momento 100 – Maintenance

Installation

Descaling

Coffee Preparation

Machine Troubleshooting

Machine Daily Care 

Filter Installation

Momento 200 – Maintenance

Installation

Descaling

Coffee Preparation

Machine Troubleshooting

Machine Daily Care 

Filter Installation

Aguila Range

Aguila 220 – Maintenance

Air Regulation

End of day cleaning

Preparing black coffee

Aguila 220 – Preparing Recipes

 

Basics about milk and the secret of the perfect foam

Golden rules

Preparing coffee and milk recipes

How to manage the Coldstart

Preparing coffee and milk recipes

Aguila 440 – Maintenance

Air regulation

Cleaning and rinsing

Cold start

Energy saving mode

End of day cleaning

Aguila 440 – Preparing Recipes

Basics of milk and the secret of the perfect foam

Golden rules

Preparing black coffees

Preparing coffee and milk recipes

Resilient coffee farms and communities

We work with over 100,000 farmers through our AAA Sustainable Quality™  Program to implement sustainable farming practices whilst contributing to bettering the livelihood of farmers and their communities.

94% of our coffee is sourced via our AAA Sustainable Quality™ Program.

Our goal is to reach 100% by 2020.

End to end sustainably managed aluminium

We are committed to the responsible sourcing and use of aluminium.

For over eight years, we have processed used Nespresso capsules in a specialist recycling processing plant in Congleton, Cheshire, UK.

Integrated actions on climate change

Since 2014, we have planted more than 3.5 million trees which has had a significant contribution to having a positive impact on the environment.

Our operations are now carbon neutral.

We will plant 5 million trees by 2020.

Resilient coffee farms and communities

End to end sustainably managed aluminium

Integrated actions on climate change

Interested in working with Lyreco?

Simply click the button below to request an account or alternatively phone 0808 100 5000 to discuss your requirements with our expert customer care team.

Already a customer and have an account with Lyreco? Log in to our Lyreco Webshop using the button below.